|Purpose/activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To provide you with access to our Services||Name, game username or alias, age, email address, [approximate location], device details including IP address, details about the games and information related to any purchases you make in our Services.||It is necessary in order to perform a contract with you.|
|To provide you with the product(s) that you have purchased in app.||Name, device, game ID and information related to any purchases you make in our Services.||It is necessary in order to perform a contract with you.|
|To improve, optimise and personalise our Services and our players' experiences,||Information about your device and its identifiers; your contact details; details about your usage of the app, time spend engaging and number of click interactions; current progress in an app; and data and time Services used.||It is necessary for our legitimate interests to keep our products and Services up to date and relevant; develop our business; and inform our marketing strategy). On the basis of consent.|
|To communicate with you about the Services you are using or we think you will like, including in-game updates, new Services and pre-registrations.||Name, contact details, address(es), order details (if relevant), details of your communications with us, and IP address.||It is necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy). On the basis of consent.|
|To provide customer services to you and manage our communications with players (and prospective players), including responding to enquiries about our Services.||Name, contact details, address(es), order details (if relevant), details of your communications with us, and IP address (for the web chat).||It is necessary in order to perform a contract with you. It is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).|
|To communicate with players to provide technical support.||Name, contact details, information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.||It is necessary in order to perform a contract with you.|
|For marketing, research, ad performance analytics, for providing a better quality of service and delivering contextual and behavioural advertising.||Information about your identity; contact details; advertising profile; marketing / communications preferences; and technical and usage information.||It is necessary for consent purposes.|
|To maintain our business operations, including any business transition, like a merger, acquisition by another company, or sale (or other transfer) of all or part of our assets.||Name, contact details, in app purchases made and your technical and usage information.||It is necessary for our legitimate interests to develop and grow as a business. It is necessary to fulfil our legal obligations.|
|For security purposes and to prevent fraud or potentially illegal activities.||Your personal details, your device id associated with your game play, technical and usage information about your device.||It is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). It is necessary to fulfil our legal obligations. It is necessary in order to perform a contract with you.|
|To enforce our Terms of Service.||Name, game username or alias, age, email address, [approximate location], device details including IP address, details about the games and platforms you use and how and when you use them and information related to any purchases you make in our Services.||It is necessary in order to perform a contract with you. It is necessary to fulfil our legal obligations.|
|To cooperate with public authorities and law enforcement where lawfully permitted or required.||Information about your identity, your profile, your contact details and communications as well as technical and usage information.||It is necessary to comply with our legal obligations. It is necessary to protect vital interest (to combat harmful conduct and promote safety, integrity and security).|
|To administer our agreements with third parties.||Name, age, email address, approximate location, device details including IP address, details about the games and platforms you use and information related to any purchases you make in our Services.||It is necessary in order to perform a contract with you. It is necessary to comply with our legal obligations. It is necessary for our legitimate interests (for running our business and maintaining service levels).|
|To protect Rollic's rights, including compliance with applicable legal obligations and resolving any disputes we may have.||Information about your identity, your profile, your contact details and communications with Rollic and technical and usage information.||It is necessary for our legitimate interests (for running our business, network security, to prevent fraud). It is necessary to comply with our legal obligations. It is necessary to perform our legal obligation and to perform a contract with you.|
We will process any personal information that you provide to us, for example your name and email address when you contact us or details about your device when you download our games.
Depending on the Service, the personal information we collect will be relevant to providing that Service and include some or all of the following:
We’ll collect personal information about the ways you use and interact with our Services.
When you use our Services, we will collect personal information about the ways in which you use and interact with our Services, such as when and for how long you play our games, information about the device you access our Services through, which game features you interact with, your in-game expenses, what progress or levels you achieve, other gameplay activities in which you participate, and the amount of time you may watch advertisements, and which advertisements you watch. We will also create a Rollic player ID for you for each of the Rollic games that you play.
We’ll collect limited information related to in-app purchases made via third-party platforms for the purpose of fulfilling your order.
If you play Rollic games on a mobile device, in addition to the information we collect using cookies and similar technologies, we may also collect:
If you want to adjust your privacy preferences on your device, please visit the devices “settings” page.
We may collect information from other third-party sources.
We may collect or receive information about you from other sources, including third-party information providers, and/or Apple App Store and Google Play App Store platforms when you purchase, download and/or play our games via these platforms. We use this information along with information you provide us directly, for example, to help you connect or to serve you advertising more tailored to your interests.
We process your personal information for a number of reasons, including to provide and improve our Services; protect you and others; for advertising our, and our third party partners’, products and services related to your interests and preferences; for business continuity reasons; and to comply with legal rights and obligations.
The main reason we process your personal information is to provide you with Services and to improve your gaming experience, but there are other reasons as well. We process your information for the purposes below:
Our legal grounds for collecting and using the information described above depends on what the information is, the context in which we collect it and applicable privacy laws. Those grounds are as follows:
We share your information with our Group Companies and certain other third parties when you use our Services.
We may share your personal information from our Services with others in the ways described below.
We’ll share your information with other companies in the Rollic group.
We’ll share some of your information with advertisers to help make the advertisements you see more relevant to your interests when you use our Services.
We’ll share some of your information with advertisers to help make the advertisements you see more relevant to your interests when you use our Services. We do not directly share personal information that identifies you with third-party advertisers for their advertising purposes unless you give us your consent, where legally required.
Advertisements that are tailored for your interests may include banner ads on game boards or in Services, such as full-screen ads between moves or games or ads made available through an “offer wall” (in which advertisers offer virtual currency or other in-game items to players in exchange for watching an advertisement, signing up for an account, completing a survey or performing some other activity). Offer walls are hosted by third-party offer wall providers, and the offers are made by third-party advertisers, not by Rollic.
To enable advertisers, advertising intermediaries, and offer wall providers to serve you with more relevant ads, they may collect, or we may collect and share with them, the following types of information when you use our Services:
In addition to serving you with relevant ads, the information collected may be used to:
Please note, after clicking on a third-party advertisement or offer, you may no longer be on a site or app controlled by Rollic or the social network through which you are playing Rollic games. Please note that the practices of third-party companies delivering advertisements on our Services are subject to those companies’ own privacy policies and privacy practices. If you have any questions about how these third-party services use your information, you should review their policies and contact them directly.
We’ll share your information if necessary for safety, security, or compliance with legal obligations.
Your information, and the contents of all of your online communications in our Services and between you and Rollic may be accessed and monitored as needed to provide our Service and may be disclosed:
We’ll share your information with the third-party service providers and business partners that we work with to bring you our Services and who support us with our business.
We will share your information with: Third-parties who perform services on our behalf, like, analytics, analysis, hosting services, customer service, marketing and advertising, including, for example, Amazon Web Services and Adjust; and our third-party business partners who assist us in delivering and optimizing our Services, such as our platform partners (including, for example, Apple, Google and Facebook). You can find a list of our third-party service providers and business partners below which Rollic regularly maintains.
We may share your information with a third party in connection with a business transition, like a merger or acquisition.
Where we consider a business transition, like a merger, acquisition by another company, or sale of all or part of our assets (like selling a game), we may disclose or transfer your information, including personal information, to the purchaser.
Depending on what privacy laws apply to you, you and/or your legal representative have certain legal rights in connection with your personal information.
Your privacy rights are explained below. These rights apply to information about you, and their scope and applicability can vary across different regions. For example, they could extend to your household or a legal entity or could be exercised by a legal representative on your behalf. We will comply with applicable privacy laws, including any required response times.
Subject to certain exemptions, you have the right to:
To manage the information we receive from third-party applications or platforms and from your mobile device, use the tools and settings provided by those third-party applications and devices.
You can manage the information we receive from third-party applications or platforms and from your mobile device as follows:
You can opt out of third-party behavioural advertising in your device and by using other third-party opt-out tools.
If you do not want to receive personalised in-application advertisements from third parties on your mobile device, you may exercise that choice by visiting your mobile device’s “settings” menu and adjusting the device’s ad tracking settings (such as turning off the feature to “Allow Apps to Request to Track”). Certain apps, such as the Digital Advertising Alliance’s “AppChoices” app can help you exercise your behavioural advertising choices and are available from some platform providers (such as Apple or Google).
All of the opt-out tools described in this section are provided by third parties, not by Rollic. Rollic does not control or operate these tools or the choices that advertisers and others provide through these tools.
You will still see third-party advertisements in Rollic Services after using these opt-out tools, but the advertising will not be tailored to your interests.
If you are a California resident, please see our California Notice. If you are a Nevada resident, please see this section for information on your rights.
If you are a California resident, you may be able to exercise additional rights granted by California law in relation to your personal information that we process (subject to certain limitations). For more information, please review our [California Notice – insert link here].
If you are a Nevada resident you may be able to exercise additional rights to opt out of future sales of certain covered information that a website operator has collected or will collect about you. If you are a Nevada resident, you may exercise this right by submitting a request through the Contact channels below. Please include sufficient information for us to identify you, such as information about previous games you’ve played, or, if applicable, your account information including Rollic ID. Please note we may take reasonable steps to verify your identity and the authenticity of the request.
We seek to ensure that we do not collect information from children.
Our Services are not marketed to, or intended for, children. Children for the purposes of our Services are (a) under the age of 13 years old or, if older (b) between 13 and 18 years old but under the age at which they can give valid digital consent to processing of their personal information under applicable data privacy laws. Rollic strives to follow the different minimum age guidelines set by the laws of individual regions when determining the age that children can access certain features of our Services.
Children are not permitted to use these Services, and we do not knowingly collect any personal information from children. Though our Services are not intended for children as the primary audience, we may collect age information before allowing a user to proceed for certain Services. For users who identify themselves as children in our age-gate on such Services, if we allow children to use the Services, we will either provide a version of that Service that does not collect, use, or disclose “personal information” (as defined in the Children’s Online Privacy Protection Act (“COPPA”)), except as permitted by COPPA or other privacy laws (where applicable), or obtain legally valid parental consent.
If we learn that we have inadvertently gathered personal information about a child that is not subject to an exemption under COPPA or another applicable privacy law, we will take measures to promptly remove that information from our records.
When you use our Services, your personal information may be processed in the United States and other countries.
As part of our international operations, we may transfer personal information to our Group Companies, business partners and service providers located internationally for our legitimate business purpose, including for the purposes listed in the [Why We Process Your Information and Our Legal Grounds – insert link] section above. We store personal information about you on servers located in the United States or where our Group Companies, business partners and service providers have their operations.
Please note that laws vary from jurisdiction to jurisdiction, so the privacy laws applicable to the places where your information is processed may be different from the privacy laws applicable to the place where you are resident. When we transfer your personal information internationally we treat your personal information securely, lawfully, and in accordance with privacy obligations. For example, in European Countries, this may include transferring personal information to countries deemed safe by the European Commission, implementing the European Commission’s Standard Contractual Clauses or using another approved mechanism for transfers of personal information between our Group Companies, business partners and service providers (where applicable).
We’ll keep your information for as long as necessary to provide you with the Services, fulfil our legal obligations, and/or exercise, defend or establish our rights.
How long we retain your personal information depends on why we collected it and how we use it, but we will not retain your personal information for longer than is necessary to provide you with the Services or for our legal requirements.
We will retain personal information that is connected with your account and/or the Services you use from us for as long as you have an active account with us. We will take measures to delete this personal information if you delete your account. However, you acknowledge that we may retain some information after you have closed, or we have deleted, your account with us where necessary to enable us to meet our legal obligations or to exercise, defend, or establish our rights.
We work hard to protect your information but you also have a role to play.
While we take precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure. We cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur, and we cannot guarantee the security of your information while it is being transmitted to our Service. Any transmission is at your own risk.
You can contact us with your questions, comments, or concerns.
|EEA||Zynga Game Ireland Limited at 25-28, North Wall Quay, Dublin 1, Ireland|
|United Kingdom||NaturalMotion Games Limited at 6 Agar Street, 1st Floor, London, WC2N 4HN, United Kingdom|
|Republic of Turkey||Vişnezade Mah.Şehit Mehmet Sk. Maçka Residances Sit.9b/80 Beşiktaş|
For all other matters, please contact Rollic Games Oyun Yazılım ve Pazarlama A.Ş. through our Contact Page or by post to Vişnezade Mah. Şehit Mehmet Sk. Maçka Residances Sitesi B Blok No: 9b İç Kapı No: 80 Beşiktaş, Istanbul, Turkey.